One of the most advanced digital cutting machines manufacturers in China

FAQs

1faq

1. Payment terms: L/C, Western Union,T/T, Paypal

2. Delivery time: Standard machine:15-20days Customized machine:20-40days

3. Packing: plastic film inside and plywood case for outside packing

4. Transportation fee Ship by sea or airplane, railway. Actual cost reimbursement

5. Instal We offer video teaching,and we have professional technicians who will help you to install, guide and train

6. After sales service one year, any quality problem, we supply free replacement parts and Free maintenance Out of one year, replacement parts and repair equipment, the buyer should pay for the parts cost,courier fee and labor cost

Q: Are you a factory or Trading company?

A: We are direct factory supplier.

Q: Can you customize the machine according to my needs?

A: Yes, we accept the customized machines, our company has an experienced design team, we can give you our professional suggestions according to your requirements and design a cost-effective machine for your needs.

Q: What is the difference between your product and the laser cutting machine?

A: a. Our products are cut with vibrating blades, no laser, no pollution, and create a good working environment for workers.

b. Blade cutting can ensure the edge of material cutting smooth without burning.

Q: Does your price have a discount for dealers?

A: Yes, we have a favorable policies for dealers. Please tell me your order quantity or annual purchase quantity. The price will be adjusted according to the order quantity. For details, please consult our sales staff. 

Q: How is your after-sales policies?

A: a. The machine warranty is 2 years after shipment date. During the warranty period, the main accessories(except the wearing parts) are replaced free of charge because of the quality problems under the normal operation. Others, under improper operation need to pay.

b.We have an experienced after-sales team 24h online service and a completafter-sale system. Factory trainning support, Video technical support, online support, Engineers available to service machinery overseas.

c. Inquiries are typically answered within 24 hours.

Q: Can you provide ODM and OEM services?

A: Yes, our R&D team with an average of 10 years experiences, the ODM&OEM service are satisfied with our customers.

Q: How can I choose a suitable cutting machine?

A: Please provide us some info, then we can recommend you the suitable machine: 1)What materials are going to cut? 2)What's the largest size of original materials? 3)What's the thickness of materials? 

Q: Can you design a machine for me depending on my requirements?

A: Of course, we will discuss details with you and give you our professional suggestion for the machine ensure the machine could match all your requests with best cost performance.

Q: What should I do if the machine has any problem in future?

A: We supply online technical support and door to door service. Anything confuse you, just contact us.

Q:What's the warranty policy?

A: Standard warranty is 12 months upon delivery. Main parts are free of charge(except consumable parts) when problems happened because of quality problem during this period. Problems caused by wrong operate will also well-solved. 

Q: Can I still get support after warranty?

A: Of course, ZHUOXING offers life-time technology support, you can always counting on ZHUOXING service.

Q: Who are we?

A: We are based in Jinan, China, start from 2003,sell to North America(10.00%),Domestic Market(20.00%),Western Europe(35.00%),Eastern Asia(10.00%),Oceania(10.00%),Eastern Europe(8.00%),Mid East(5.00%),South America(2.00%). There are total about 51-100 people in our office.

Q: How can we guarantee quality?

A: Always a pre-production sample before mass production;
Always final Inspection before shipment;

Q: What can you buy from us?

A:  Various of carton boxes, signs materials, composites, fabrics, leather PVC EVA, rubber, carbon fiber prepreg and other composites digital cutting machines

Q: Why should you buy from us not from other suppliers?

A: The products we provide have low cost and high quality.We deliver the goods on time,the salesmen of our company are very professional.We can provide OEM service if you need.High quality,low cost,exact delivery,providing value products is our purpose.

Q: What services can we provide?

A: Accepted Delivery Terms: FOB,CFR,CIF,EXW,DDP,DDU,Express Delivery;
Accepted Payment Currency:USD,EUR,CNY;
Accepted Payment Type: T/T,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow;
Language Spoken:English,Chinese, Russian

 In order to recommend you the most suitable machine with best price, pls confirm the below questions:

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1. What is the max width and length of your material? 

2.  What mainly job you will do ? just cut or need the camera or projector ?

3.  How many kinds of material you will cut? And their thickness pls.

4. Pls let us know your requirements on cutting or other details.

5. After your confirmation,we will recommend you the right machine,thanks in advance.

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